Monitor player activity to identify fraud, bonus abuse, promotional exploitation, and other forms of abuse.
Investigate suspicious account behaviour and uncover patterns across gameplay, deposits, withdrawals, and bonus activity.
Analyse trends and emerging abuse methods to help the business stay ahead of bad actors.
Review jackpot-related activity and identify unusual betting behaviours or potential exploitation strategies.
Review and process KYC verification requests.
Assess customer documentation including identity documents, proof of address, payment verification, and enhanced due diligence documentation where required.
Make informed, risk-based decisions on account verification while maintaining a smooth customer experience.
Ensure customer verification and investigations meet regulatory and internal compliance requirements.
Identify inconsistencies, red flags, and risk indicators during reviews.
Maintain accurate records and clear case documentation.
Apply account controls where abuse is confirmed, including bonus reversals, account restrictions, transaction holds, and account closures.
Escalate complex cases and collaborate with senior stakeholders on higher-risk investigations.
Help refine internal processes, controls, and detection methods as we scale.
Handle KYC-related customer enquiries with professionalism and clarity.

Experience in fraud, risk, KYC, compliance, payments, gaming, fintech, or operational investigations.
Strong analytical thinking and a natural curiosity for understanding how things work.
An ability to connect dots across multiple data points and identify patterns quickly.
Excellent attention to detail and sound decision-making skills.
Confidence working independently in a fast-moving environment.
Strong written communication and documentation skills.
A proactive mindset and willingness to challenge the status quo.

Abuse Detection & Verification Analyst

Key skills