Own the accurate and timely delivery of technical support across the business.
Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
Support safe, compliant operations across our product and accessory portfolio.
Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
Proven experience managing teams across multiple locations.
Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.

Flexible home-based working, offering a strong work-life balance.
A key leadership role with the opportunity to shape technical support strategy across Europe.
Exposure to innovative technologies, including AI-driven support tools and connected solutions.
Competitive salary, bonus and benefits package, with opportunities for career progression.
A collaborative, purpose-driven environment focused on delivering sustainable energy solutions.
Ongoing training, development and access to global expertise within Aggreko.

Technical Support Manager

Key skills