Assign work responsibilities through global knowledge of operational functions to ensure flawless execution
Manage large ongoing projects composed of several smaller projects/jobs
Participate in Start of Work Meetings as assigned
Review estimates and budget to manage change
Hold meetings to review performance issues/concerns
Interface with internal customers to clarify project/job expectations
Provide project/job status, concerns, or risks
Create detailed work instructions/business guidelines
Audit various forms as requested by clients
Plan daily, weekly, monthly requirements for projects
Identify requests outside day-to-day activity that require change
Suggest process improvements individually or through focus groups
Follow up on project/job status with departments
Ensure a clean, organized, and safe work environment
Assist in training of team members as required

Daily attendance, punctuality and availability are critical essential functions of the job
Excellent Communication Skills (verbal and written)
Analytical Skills/Detail Oriented
Multi-Tasking Ability
Excellent Organizational/Time Management Skills
Creative Problem Solving Skills
Delegation/Follow-up Skills
Solid Computer Skills
All Microsoft Office Products
Web Navigation
Requires 35 WPM typing skill
Strong customer service orientation
Team player with a collaborative and positive attitude
Ability to create timelines and identify program risks

Client Service Specialist

Key skills