About this role

Deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
Support the delivery of application management, application support and the building of environments for systems
Ensure all deployments into production environments meet the appropriate quality standards
Collaborate with product development and feature teams to understand the upcoming product
Identify areas for service improvement by analysing and diagnosing re-occurring platform and service incidents
Build a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

Experience in production support for CRM applications
Expertise in Azure, AWS and other cloud-based platforms
Experience with SQL queries, Microservices and Informatica along with exposure to AI technologies
Experience working in an Agile or DevOps environment with continuous delivery and continuous integration
Very capable communicator with the ability to communicate complex technical concepts clearly to peers and management level colleagues
Good collaboration and stakeholder management skills

Production Analyst

Key skills