Customer Success Manager

Role Overview

• Manage a portfolio of customer accounts and serve as their primary point of contact.
• Build strong relationships with key customer stakeholders.
• Guide customers through onboarding and adoption to ensure a successful transition from implementation to steady-state operations.
• Conduct regular business reviews and customer check-ins.
• Understand customer goals, operational challenges, and success criteria.
• Provide strategic recommendations to help customers maximize the value of Techdinamics solutions.
• Advocate for customer needs internally across Support, Operations, Product, and Sales teams.
• Coordinate with Project Managers during onboarding, implementations, and escalations.
• Ensure customer concerns are addressed promptly and effectively.
• Facilitate communication between customers and internal teams to drive successful outcomes.
• Help identify recurring customer pain points and contribute to continuous improvement initiatives.
• Monitor customer health indicators, product adoption, and engagement metrics.
• Identify and proactively mitigate churn risks.
• Develop and execute customer retention strategies.
• Identify expansion opportunities and collaborate with Account Executives on upsell and cross-sell initiatives.
• Track customer feedback and recommend actions to improve the overall customer experience.
• Maintain accurate account records and customer activity within CRM systems.
• Develop a strong understanding of Techdinamics products, integrations, workflows, and services.
• Manage multiple priorities and customer relationships effectively.
• Stay organized, accountable, and proactive in all customer interactions.

Requirements

• Fluent English communication skills (written and verbal).
• Proven experience as a Customer Success Manager, Account Manager, Customer Experience Manager, or similar customer-facing role.
• Experience managing B2B customer relationships.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and presentation abilities.
• Strong problem-solving and critical-thinking skills.
• Ability to analyze customer data and translate insights into actionable recommendations.
• Comfortable working in a fast-paced, technology-driven environment.
• Basic technical aptitude and the ability to understand software platforms, integrations, and operational workflows.
• Highly organized with strong attention to detail and accountability.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development programs