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Customer Success Manager at Tototheo Global | JobVerse
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Customer Success Manager
Tototheo Global
Website
LinkedIn
Customer Success Manager
Greece
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
CRM
Communication
Negotiation
Customer Success
Account Management
Sales
About this role
Role Overview
Responsible for Customer Success KPIs (Retention and Upsell)
Manage a portfolio of key customer accounts and maintain strong, collaborative relationships
Identify new upsell and cross-sell opportunities to maximise customer growth
Drive product adoption and ensure customers fully utilise our solutions
Support customers during onboarding and guide them on best use of products based on business needs
Understand customers’ business, use cases, and goals, and identify opportunities to add value
Provide ongoing support and training aligned with customer goals
Identify, forecast, and proactively engage customers at risk
Follow company Customer Success processes and best practices
Identify and hand over cross-sell opportunities to the Sales team
Collaborate closely with Operations on customer matters (e.g. service activation, support cases)
Handle customer requests related to renewals and upsells
Conduct proactive outbound activities for upselling and churn reduction
Maintain accurate records of customer interactions in the CRM
Prepare and manage quotations, RFQs, license agreements, and related administrative tasks
Provide feedback to internal teams to improve customer experience
Gather and analyse customer feedback to identify best practices
Contribute to Commercial team strategy, growth, and improvement
Participate in marketing events, trade shows, and company activities
Report weekly, monthly, and quarterly results to the Customer Success Manager – Team Leader
Requirements
3+ years of experience in client-facing roles (Account Management / Sales/Customer Success Management), including solution-based selling
2+ years of experience in the maritime industry
Proven track record of exceeding individual and team KPIs
Excellent written and verbal English communication skills
Experience working with complex, multi-divisional, and multi-geographical customers
Strong ability to build relationships and identify customer opportunities and risks
Strong problem-solving and negotiation skills
Ability to prioritise tasks based on company and customer needs
Excellent coordination skills with the ability to multitask effectively
Ability to work both independently and as part of a team
Strong analytical skills and sound judgment
Experience working in a fast-paced environment
Ability to gather and report market intelligence and industry trends
Proficiency in Microsoft Office and HubSpot CRM
BSc/BA in Business Administration, Sales, or a related field
Benefits
Work in an international, dynamic, and growing environment
Attractive remuneration package
Private Medical Health Insurance
Continuous education and training opportunities
Half-day leave on your birthday
Wellness support – unlimited access to a wellness platform for mental health resources, coaching, and self-care tools
Apply Now
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