Handle inbound and outbound calls based on your assignment.
Successfully complete training and stay updated with ongoing learning.
Enter and manage orders, handle cancellations/changes, and request reprints or credits.
Ensure security and privacy for every interaction.
Accurately enter data and ensure smooth follow-up processes.
Monitor individual performance and contribute to team success.
Participate in outbound calls as needed to meet client objectives.
Support team and company goals while maintaining a professional and secure work environment.

Customer Care Specialist I – Bilingual Contract

Key skills