Territory Manager

Role Overview

• The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations.
• They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.
• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution. Performing other work-related duties as assigned.

Requirements

• High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Effective verbal and written communication skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace.