Identify, analyze and interpret results and trends to provide insights for clients
Plan and create reports/presentations and work with Customer Success and Sales team to communicate findings
Review clients’ customer experience objectives and work with internal teams to determine best ways to deliver high quality data that meet clients’ expectations
Support internal teams including Marketing and Product on various research projects

2 years of relevant experience in a data analysis role
Proven analytical and research skills
Proven history of strict attention to quality and detail
Ability to write, explain and present analysis clearly and concisely to internal and external stakeholders
Ability to generate business-relevant insights from raw data, with or without the usage of AI
Strong skills in Excel and PowerPoint
Knowledge of statistical principles (ex. correlation, regression, statistical significance, etc.) and experience using BI Tools (especially Tableau) to analyze datasets
Strong verbal and written communication skills in English
French skills are an asset
Ability to perform data cleansing, wrangling and validation
Foundational skills with AI on generation of insights, presentations and charts
Familiarity with Python (data analysis, Pandas, scikit-learn, JSON) is an asset
Bachelor’s degree in a related field is preferable, but relevant experience in lieu will be considered
Experience in the CX industry and/or Marketing Studies is an asset
Data analysis/science-related certifications are an asset.

Data Analyst

Key skills