Customer Relations Representative

Role Overview

• Handle and process customer inquiries (phone and email)
• Analyze customer needs and propose appropriate solutions
• Qualify requests and direct them to the appropriate departments
• Ensure customer satisfaction while complying with internal procedures and processing timeframes
• Analyze and process customer complaints through to resolution
• Monitor and follow up on customer files
• Update and maintain the customer database (ERP)
• Create requests or make changes to customer forms/contracts
• Collaborate with all cross-functional teams (sales, logistics, billing, etc.)
• Maintain clear, professional communication both internally and externally
• Proactively propose improvements to optimize the customer experience
• Implement continuous improvement actions

Requirements

• Proficiency in remote customer relations (phone, email)
• Strong written communication and administrative skills
• Proficient with office tools (Microsoft Office, ERP)
• Analytical skills and problem-solving ability
• Organized and able to manage priorities
• Ability to handle multiple incoming calls simultaneously

Tech Stack

• ERP

Benefits

• Not specified