Customer Service Representative

Torentify is a subsidiary of Globe Life, a leading provider of supplemental insurance products in North America. They are seeking motivated and customer-focused professionals for their remote Sales and Customer Service team, where the role involves customer relationship management, benefits education, and sales support with opportunities for leadership advancement.

Responsibilities:

• Meet virtually with clients to discuss available products and services
• Build strong customer relationships through exceptional service and communication
• Educate clients about benefits and coverage options
• Assist customers throughout the enrollment and decision-making process
• Maintain accurate client records and follow-up activities
• Work collaboratively with team members and leadership
• Participate in training, coaching, and professional development programs
• Support organizational growth through excellent customer experiences
• Develop leadership skills with opportunities for advancement

Requirements:

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Self-motivated with a positive attitude
• Ability to work independently in a remote environment
• Strong organizational and time-management skills
• Professional and ethical work approach
• Reliable internet connection and ability to use virtual meeting platforms
• Previous customer service, sales, or client support experience
• Experience working remotely
• Leadership, coaching, or mentoring experience
• Insurance or financial services experience is a plus