About this role

Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation

Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Senior Support Engineer – MSP

Key skills