Support the execution of all relevant Social Services standard operating procedures (SOPs) to ensure high-quality programming, workplace safety, and supportive service standards that adhere to organizational, state, and federal policy, and technology utilization and data quality
Supports the supervision of interns, as appropriate
Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values
Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours
This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access
Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (HER) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate
Actively participates as a member of the Mental Wellness & Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals
Participates in external meetings and trainings, as required

Bachelor’s degree in social work or related human services field
1+ year of work experience in similar social services environments (clinical and case management setting preferred)
Bilingual (Spanish) required
Strong technology skills including: Working knowledge of Microsoft Office Suite and Google Suite
Ability to use and maintain Salesforce customer relationship management (CRM) data quality
Commitment to Nourishing Hope’s mission and an understanding of and belief in the importance of food security for all
Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers
Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism
Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need
Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions
A high level of professionalism, attention to detail, and a high degree of accuracy
Ability to work a flexible schedule, including nights and Saturdays

Case Manager, Bilingual

Key skills