Bilingual Inbound/Outbound Queue Associate

Role Overview

• responsible for reviewing requests and entering service authorizations within 24 hours into associated applications
• responsible for successfully sending service authorizations to providers and notifications to Case Managers.

Requirements

• Must be fluent in English and Spanish
• Must reside in Miami FL
• 2+ Years of Strong customer service skills
• 2+ years’ demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite application (Teams, Outlook, Word, Excel, etc.)
• Strong and effective communication, telephonic and organization skills

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources