Manage resources to meet performance expectations while delivering a superior client experience
Assign appropriate internal and external resources based on case requirements
Proactively manage jobs in progress to ensure timely completion and delivery
Respond to urgent client and resource requests, including outside standard business hours
Collaborate with leadership to provide regular updates and ensure alignment
Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners
Partner with Sales to ensure overall client satisfaction and service delivery
Review case materials, including notices of deposition, complaints, captions, and related documentation
Develop case-specific “standing orders” and communicate them to all relevant internal teams
Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video
Create case memos and maintain accurate notes within internal systems
Establish communication workflows, including distribution lists when appropriate
Consult with production teams on deliverables including transcripts, exhibits, and video
Apply best practices to ensure efficiency, consistency, and quality across all cases
Demonstrate company values in all internal and client interactions
Perform additional duties as assigned by leadership

Strong interpersonal, verbal, and written communication skills
Excellent organizational skills with the ability to manage multiple priorities and deadlines
Ability to learn and navigate company systems and technology platforms
Proactive, responsive, and solution-oriented mindset
Strong attention to detail with the ability to make sound decisions under pressure
Ability to work independently while also collaborating effectively as part of a team
Comfortable working in a fast-paced, deadline-driven environment

Case Manager

Key skills