You are the interface between Höme and our partners: from initial contact and proposal processes to implementation and ongoing management of partnerships.
You will learn how sales and customer relationship management work in a creative environment.
Your tasks include maintaining existing partnerships, identifying new ones, and helping shape how we better support festival organizers and other events.
Customer Success Management: You are the primary contact for our partners and help them get the most out of our tools for their events.
Database maintenance: You ensure our information is up to date, accurate, and well organized.
Research: You identify new, exciting events that could be a good fit for us.
Support & tools: You will work with tools such as Intercom, Zendesk, and, of course, email.
On-site support: When needed, you will occasionally be onsite at events to assist our team at entry/check-in points.
Reporting & analysis: You assist with analyzing feedback and data so we can continue to improve.

You are enrolled in vocational training or a degree program in business administration, communications, media, or a related field.
You enjoy communication, organization, and working independently.
You can express yourself well—both verbally and in writing—and consistently find the right tone.
You have a structured way of working and a good sense for people.
Ideally, you have some initial experience in sales or customer support.
It is important to us that you are fluent in German, both spoken and written.

Opportunity to continue as a working student after the internship
An inspiring and creative work environment with flat hierarchies
A team that values flexibility, autonomy, and sustainability
Choice between benefits such as the Deutschlandticket or an Urban Sports Club membership
Flexible working hours and offices in Berlin and Hannover
A company committed to a diverse, inclusive, and sustainable event landscape
…and of course the opportunity to experience festivals and events up close!

Sales Internship – Customer Success

Key skills