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Senior Client Success Specialist at InStride | JobVerse
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Senior Client Success Specialist
InStride
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Senior Client Success Specialist
Los Angeles, District of Columbia, United States of America
Full Time
3 hours ago
$75,000 - $85,000 USD
Visa Sponsor
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Key skills
AI
Generative AI
Jira
Customer Success
About this role
Role Overview
Drive an exceptional operational experience for clients
Identify learner escalation trends and surface feedback
Collaborate cross-functionally with internal teams
Provide learner escalation support for clinical programming
Analyze client and learner feedback for trends
Requirements
2+ years or more of experience in customer success and/or client services role
Strong investigative skills
Demonstrated ability to stay organized across multiple systems
Experience with generative AI tools
Knowledge of ticketing systems like Zendesk and Jira is a plus
Strong analytical and problem-solving skills
Excellent independent judgment
Benefits
401(k) plan with company match
Flexible vacation policy
Paid family leave
Best-in-class health care benefits
Enroll in 2,800+ online certificate and degree programs through the Step Forward program
Apply Now
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