Key skills
Communication
About this role
Role Overview
- Support Optiom’s transition of warranty claims handling from a third-party model to an in-house capability
- Work closely with the Claims Supervisor and Optiom’s contracted warranty technical advisor
- Manage warranty claim intake and documentation
- Verify coverage eligibility and policy terms at intake
- Create and maintain complete, accurate claim files in the claims management system
- Review repair estimates, diagnostic reports, and work orders
- Coordinate with the contracted warranty technical advisor
- Apply coverage terms to repair findings
- Escalate complex or disputed claims to the Claims Supervisor
- Communicate claim status, coverage outcomes, and next steps to policyholders and dealer partners
- Contribute to building out Optiom’s internal warranty claims knowledge base
Requirements
- 2+ years of claims handling, adjusting, or insurance operations experience
- Genuine comfort engaging with technical information outside your existing knowledge base
- Sound judgment in uncertain situations
- Strong written and verbal communication skills
- Disciplined file documentation habits and a process-oriented approach to claims handling
- Comfort working alongside technical advisors and subject matter experts
- Prior exposure to warranty, mechanical breakdown, or automotive-related insurance products (bonus points)
- A Level 1 General Insurance Licence, or active progress toward one (bonus points)
- Familiarity with automotive repair processes or repair terminology (bonus points)
- Experience working in a multi-province insurance environment (bonus points)