Install, service, repair and maintain products, distributed by Baxter/Hillrom.
Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
Responsible for maintaining and documenting the assigned calibration equipment.
Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
Be the technical expert and support for customers, account managers and engineers.
Provide technical feedback into contracts & tender submissions.
Review critical metrics regularly and adapt the working practices to ensure service level is maximised.

Degree or equivalent experience
HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
Strong attention to detail
Strong verbal and written communication skills
Good organisation and prioritisation skills
Good proficiency in Microsoft Office (including Outlook, Excel)
Good technical problem solving skills
In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
Demonstrable experience in meeting business critical timeframes and deadlines
Successful experience in managing and engaging with customers
Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

Field Service Engineer – Medical Equipment

Key skills