Working closely with the business owner to set and achieve the business goals
Own the day-to-day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
Lead a team of Technicians and Estimators to efficiently manage and execute customer jobs
Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
Working with owners on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in Housecall Pro CRM for accuracy
Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
Overseeing relationships with customers, realtors, property managers, maintenance reps within companies’ target markets to increase sales and measure the return/effectiveness of these activities
Manage, and oversee relationships, and work done by sub-contractors to ensure operational efficiency
When necessary, visit potential jobs/customers to create estimates for work
When necessary, assist Technicians on jobs in the field

A background in construction directly working in the field, in an operations role, and leading teams to complete projects from start to finish
5+ years of experience as a General Manager, or similar leadership role conducting similar activities to what's listed above
2+ years of experience leading teams to complete projects from start to finish with exceptional customer experiences
Excellent verbal & written communication skills
Strong desire to help others excel and hit goals
Valid driver's license

General Manager – Home Improvement, Handyman Business

Key skills