As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company.
You develop solutions to sustainably train customers in the effective use of our product.
You continuously increase customer value by initiating up
and cross-sells for our SaaS solutions.
Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot).
You coordinate a seamless onboarding and provide comprehensive coaching for new customers.
You communicate and coordinate customer requests with our Product team, contributing decisively to the ongoing development of our software.
Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.).
You qualify existing customers for upselling potential and present new products and features to them.
You act as a partner and technical advisor for our customers regarding the use of our software.
You communicate with customers by phone or through the ticketing system to resolve questions and technical issues quickly.

You think and act entrepreneurially and are highly driven in your work because you want to make an impact and see results quickly.
You are software-savvy and ideally have initial experience with software tools such as Userpilot or Intercom.
You identify opportunities to make processes more efficient and have no problem addressing them.
Customer contact is not new to you, and you enjoy communicating with clients.
You are open, empathetic, communicative, and love interacting with customers.
You work in a structured way and are very reliable.
You have a solution-oriented mindset and show initiative.
You speak fluent German.

Young company with strong growth potential and a high level of trust — ideal conditions if you want to grow professionally and personally, develop your skills, and leave your mark on a fast-moving company.
Be part of the digital transformation of the real estate industry — one of the world’s largest sectors.
An international, helpful, and motivated team that looks forward to welcoming you and regular team events.
An inspiring company culture based on shared values such as drive, positivity, progress, and “Deliver Wow.”
With “onpreo Flex” you decide where you are most effective.
Our remote work policy includes the option to work from home or from any location within the United Kingdom or the European Economic Area.
Two Impact Days you can use to make a difference for the environment and society — one day for an individual project and one for a company-wide initiative. #SocialResponsibility

Customer Success Manager – m/f/d

Key skills