Conduct onboarding: You ensure that customers can start using our platform quickly and independently.
Lead trainings: You help customers gain a deeper understanding of the software and get more out of hellomateo.
Support day-to-day operations: Pragmatic, fast, and reliable — you’re there when it matters.
Optimize the customer journey: You analyze user data and feedback and continuously improve the process.
Identify growth opportunities: You spot up
and cross-sell opportunities in close coordination with Sales.
Be the voice of the customer: You bring customer perspectives directly to the product and tech teams.
Structure feedback: You document user feedback and KPIs to continuously improve our services.

Excellent verbal and written communication skills
Proficiency in German (C2) and good command of English (B2)
Ability to convey complex information clearly and understandably
Team player with the ability to work effectively across different departments
Structured, self-directed working style — able to manage multiple priorities concurrently
Basic understanding of software and digital products
Initial experience in Customer Success or a similar role is a plus — but not required

Customer Success Manager – Software Startup

Key skills