Support moderation and quality control of user-generated content (reviews, Q&A, community interactions).
Handle escalated review cases according to moderation guidelines.
Monitor review syndication and content quality across brand shops and partner platforms.
Ensure new product launches are correctly integrated into review systems.
Identify operational inconsistencies and escalate issues where needed.
Assist with monitoring community/forum activity.
Support operational aspects of user research and customer feedback initiatives.
Contribute ideas to improve operational efficiency and review quality processes.
Help optimize workflows and reporting structures.

Currently enrolled at a German university in a relevant field (e.g. Business Administration, Marketing, Communications, or a related discipline).
Strong attention to detail and a structured, reliable way of working.
Ability to independently manage recurring operational tasks with high accuracy.
Analytical and solution-oriented mindset with a hands-on approach.
Comfortable working with digital platforms and online tools.
Interest in e-commerce, online communities, and customer experience.
Confident handling of spreadsheets and data maintenance tasks (e.g. Excel, Google Sheets).
Strong written communication skills, with ability to work cross-functionally with different teams and stakeholders.
Proactive, collaborative team player with a high level of ownership.

**Nice to have **

Initial experience in moderation, community management, e-commerce, or digital operations.
Familiarity with content platforms or review systems.
Interest in user research, customer insights, or user-generated content (UGC).

A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Working Student – Community & User Generated Content Operations

Key skills