UX and Web Systems Tester

Role Overview

• Work with the Head of Digital Experience, IT and development teams to support the planning and prioritisation of UX improvements.**
• Carry out structured testing across Safestore’s web CMS, pricing systems, customer database and CRM, as well as associated booking platforms and internal tools.**
• Identify, log and track bugs and user experience issues, working with development partners to support timely resolution.**
• Support basic troubleshooting activities, including minor front-end updates and content structure improvements.**
• Assist with testing environments and release processes, working alongside IT and development teams.**
• Collaborate with internal marketing, IT and external partners to test and support the delivery of website updates and new functionality.**
• Coordinate User Acceptance Testing (UAT) and regression testing activities prior to system releases.**
• Support CRO and A/B testing activity, reviewing performance data and highlighting opportunities to improve the digital customer journey.**
• Maintain accurate and up-to-date documentation, including testing processes, system updates and release notes.

Requirements

• Proven experience in UX, web/system testing, QA or digital project support (typically around 2+ years’ relevant experience).**
• Strong attention to detail and a structured approach to problem-solving.**
• Good communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.**
• A customer-focused mindset, with an understanding of digital user experience (UX) principles and usability.**
• Experience working with cross-functional teams, including Marketing, IT and Development.**
• Basic technical knowledge to support testing and troubleshooting activities, including:o HTML, CSS and JavaScripto Exposure to .NET environments or SQL databases (desirable but not essential)**
• Experience using content management systems (CMS), with Kentico experience, is considered an advantage.**
• Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.**
• Comfortable working with data and performance metrics to support improvements.**
• Awareness of web accessibility standards and data protection requirements (e.g. GDPR) is beneficial.**
• Degree in Computer Science, Digital Marketing or a related discipline, or equivalent practical experience.

Tech Stack

• JavaScript
• SQL
• .NET

Benefits

· Hybrid working**· Annual bonus linked to performance**· Attractive sharesave scheme (which, to date, has delivered great returns for our colleagues)· 25 days paid holiday per year (excluding bank holidays)· Pension scheme**· Healthcare cash plan for all colleagues**· Wellbeing initiatives such as discounted gym membership and a cycle to work scheme**· Colleague and family discounts on Safestore products and services**· Employee Assistance Programme**· Enhanced parental leave