Log and manage tickets, handling 1st and 2nd level support requests;
Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, and configure IP settings;
Monitor, respond to and update tickets in the queue, avoiding queues that could compromise the project's SLA, and minimizing ticket backlog as much as possible;
Create and update the knowledge base, procedures, support scripts and problem resolution documentation on the KCS portal.

High school diploma (completed)
Knowledge of network troubleshooting, microcomputer support, software and hardware troubleshooting, Service Desk tools, operating systems and Microsoft Office
Currently pursuing a higher education degree in a Technology-related field

Meal and/or grocery allowance for your market purchases and meals 🍴
Medical and dental assistance so you and your family can stay in good health 💙
Pharmacy partnerships for discounts on medications 💊
Childcare assistance according to current policy 🍼
Partnership with SESC for a variety of cultural and leisure programs ✈
Partnerships for language studies, technology courses and online learning platforms 📚
Payroll-deductible loans with attractive rates + financial education program 💰
Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
Employee referral program with potential rewards and bonuses 🎁
Group life insurance ⛑

Junior Support Technician

About this role