Responsible for the day-to-day administration of user identities as they relate to access and authorization
Manages user account and access permissions across multiple applications and operating systems
Create, modify and remove accounts in accordance with Gulfstream policy
Create folders and security groups
Provide permissions based on current Standard Operating Procedures and Security Policies
Manage Points of Contact (POCs) for all shared network folders
Standardize shared network resources per requirements
Works closely with Information Security Operations to ensure all permissions granted have necessary approval and documentation
Grant and remove local admin and super user rights per approved request
Maintain accurate and current data on each user group and resource focusing on owners and POCs
Create new directories with appropriate security permissions per customer requests
Assist in developing standard operating procedures for identity and access management
Perform development and maintenance of Knowledge Base for account maintenance processes
Work with configuration management and ITSM tools team to audit AD data against CMDB data, address discrepancies, and maintain integrity of the data.

3 years of experience in related IT field
Bachelor's Degree or equivalent combination of education and experience
Degree in Computer Science, Management Information Systems, or technology related field highly preferred
Working knowledge of Active Directory
Working knowledge of ITIL processes (Service Desk, Incident, Problem, and Change Management)
ITIL V3 Foundation certification preferred
Good understanding of Information Security Standards
Demonstrated knowledge and skills operating directory systems in a complex global organization
Working knowledge of ITSM ticketing tool sets (Remedy or ServiceNow preferred)
Good understanding of single sign-on solutions
Basic understanding of LDAP
Working knowledge of enterprise level applications running across multiple platforms
Analytical troubleshooting and root cause analysis
Working knowledge of Microsoft Windows and MacOS, SharePoint/Office 365, Cisco WebEx and SCCM Remote Control Viewer
Must be able to read, write, speak, and understand the English language.

Senior Identity and Access Analyst

Key skills