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Business Analyst II – Pharmacy Operations at TELUS | JobVerse
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Business Analyst II – Pharmacy Operations
TELUS
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Business Analyst II – Pharmacy Operations
Canada
Full Time
3 hours ago
$57,000 - $105,000 CAD
Visa Sponsorship
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Key skills
Salesforce
Communication
Time Management
About this role
Role Overview
Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
Troubleshoot software glitches and connectivity issues with provincial drug databases
Collaborate with key internal and external stakeholders for seamless issue resolution
Provide bilingual support for Kroll Pharmacy Management System configurations and add-on modules
Participate in client meetings as required and remain responsive to customer questions
Stay current on product enhancements and legislative updates affecting pharmacies
Manage, document, and close tasks and projects in Salesforce and other tools
Requirements
1-3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English (both oral and written)
Strong proficiency in using and navigating Pharmacy Management Systems
Demonstrated investigative and problem-solving skills
Solid understanding of pharmacy standards of practice and regulations
Excellent communication and relationship-building skills
Highly motivated and self-sufficient
Exceptional time management and organization skills
Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)
Benefits
Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Apply Now
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