Key skills
SalesforceCommunicationTime Management
About this role
Role Overview
- Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
- Troubleshoot software glitches and connectivity issues with provincial drug databases
- Collaborate with key internal and external stakeholders for seamless issue resolution
- Provide bilingual support for Kroll Pharmacy Management System configurations and add-on modules
- Participate in client meetings as required and remain responsive to customer questions
- Stay current on product enhancements and legislative updates affecting pharmacies
- Manage, document, and close tasks and projects in Salesforce and other tools
Requirements
- 1-3 years of experience working in a pharmacy environment and/or related field
- Fully bilingual proficiency in French and English (both oral and written)
- Strong proficiency in using and navigating Pharmacy Management Systems
- Demonstrated investigative and problem-solving skills
- Solid understanding of pharmacy standards of practice and regulations
- Excellent communication and relationship-building skills
- Highly motivated and self-sufficient
- Exceptional time management and organization skills
- Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …