Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery
Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all parties
Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information
Analyse service performance and reporting data, identifying trends, highlighting exceptions and supporting continuous improvement initiatives
Handle customer queries via phone and email, prioritising requests effectively and delivering timely, professional responses that support customer satisfaction

Previous experience in a customer service, transport or logistics environment
Strong communication skills, with the ability to build relationships and manage stakeholders at all levels
Good analytical and organisational skills, with the ability to manage multiple priorities in a fast‑paced environment
Comfortable working with data and systems, including Microsoft Office packages
A proactive, solutions‑focused mindset with strong attention to detail

23 days annual leave (increasing with service)
company‑sponsored pension scheme
life assurance
24/7 access to an online GP service
comprehensive employee assistance programme
access to MyBenefits platform with high‑street discounts, cashback cards, cycle‑to‑work schemes

Customer Services Advisor

Key skills