Program Manager

Role Overview

• Manage program intake, pipeline tracking, and workflow coordination across all active projects.
• Coordinate across internal teams (engineering, QA, incentives, and project management) to ensure timely project progression and issue resolution.
• Maintain and report on program performance metrics including pipeline status, forecasting, and key performance indicators.
• Support program leadership with reporting, analysis, and operational insights to inform decision-making.
• Serve as a primary operational contact for contractors and trade allies, ensuring a consistent and high-quality program experience.
• Identify process improvement opportunities to enhance program efficiency, consistency, and scalability.
• Assist with program implementation, including development of procedures, tools, and documentation.
• Provide guidance and support to project managers and technical staff to ensure alignment with program requirements.
• Coordinate issue escalation and resolution, minimizing impact on program delivery and client satisfaction.
• Support program planning efforts, including forecasting, workload balancing, and resource coordination.

Requirements

• Minimum of 5 years of experience in program operations, project management, or energy efficiency program delivery.
• Strong organizational and process management skills with the ability to manage multiple workflows simultaneously.
• Experience working with cross-functional teams and coordinating complex program activities.
• Familiarity with energy efficiency programs, particularly commercial or multifamily sectors, is preferred.
• Strong analytical and reporting skills with experience tracking program performance metrics.
• Excellent communication skills with the ability to collaborate across internal and external stakeholders.
• Demonstrated ability to identify and implement process improvements.
• Self-motivated, detail-oriented, and capable of working independently in a remote environment.
• Proficient in basic math; must read, write, and speak English; bilingual in Spanish is a plus.

Benefits

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
• 401(k) company contributions to help build your nest egg.
• Discretionary bonuses based on performance because your work deserves to be rewarded.
• Professional development funds to learn new skills and grow.
• 100% virtual company.
• Paid volunteer day to make an impact in our communities.
• Fun team outings and events to bond with your colleagues.