Design, implement and support enterprise level infrastructure solutions across a large-scale IT environment.
Utilize strong analytical skills, problem solving techniques and structured analysis to troubleshoot and resolve infrastructure-based issues.
Perform root cause analysis of problems, respond to incidents, fulfill service requests and action Change and Problem requests.
Monitor, maintain, and optimise infrastructure performance, availability, and system health.
Implement and support Microsoft, Linux, virtualisation, and cloud platforms.
Manage incidents, outages, and on-call support, including root cause analysis and resolution.
Maintain core systems including servers, backups, patching, security compliance, and disaster recovery.
Provide L2 technical support and collaborate with vendors, third parties, and internal teams.
Drive automation, capacity planning, continuous improvement, and support project delivery and system integration.

5+ years’ experience with Microsoft Enterprise Technologies (Example: Exchange Server, Microsoft 365, Intune).
Strong expertise in Active Directory, Cross-forest domains, Group Policy, PowerShell, Windows Server, and SQL.
Experience with virtualisation technologies (Example: VMware, VDI/DaaS).
Experience with Cloud based infrastructure
Familiarity with DevOps practices, Infrastructure as Code (IaC), NPS, FIM/MIM, Entra ID, and Federation/SSO.

Senior Systems Engineer

Key skills