Senior Systems Engineer – Communications Applications

Role Overview

• Own the technical configuration and operational readiness of core communications applications such as GM Brand Experience (GMBX), GMBX Cloud, GM Heritage Archive (GMHA), and custom polling/survey tools.
• Configure and maintain web, application, and integration components that support global news and brand sites, ensuring performance, reliability, and scalability.
• Maintain accurate technical documentation, including server inventories, topology diagrams, and configuration details across environments (Dev, Test, PreProd, Prod).
• Collaborate with stakeholders to effectively determine IT System Requirements, translating business needs into technical specifications.
• Lead OS, middleware, and platform upgrades (e.g., Linux/Ubuntu, JDK, AEM versions) to keep applications compliant with GM tech standards and security requirements.
• Drive remediation of vulnerabilities and patching issues by partnering with infrastructure teams, tracking status, and validating successful remediation.
• Ensure application health metrics and “star” ratings are maintained through proactive monitoring, clean-up activities, and periodic technical reviews.
• Contribute to defining and executing the NextGen and cloud strategy for communications applications, including on-prem to cloud migrations and SaaS adoption.
• Act as primary technical contact for incidents and service requests involving communications applications, driving timely triage, root cause analysis, and resolution.
• Partner closely with business owners, UAT leads, and communications stakeholders to understand requirements, plan deployments, and validate changes.
• Mentor less experienced engineers and configurators by pairing on upgrades, migrations, and complex incidents.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent practical experience.
• 7+ years of experience in enterprise application administration, systems configuration, or similar technical roles.
• Proven / Hands-on experience with enterprise web platforms and content management systems (Adobe Experience Manager or equivalent) and their implementation.
• Strong background in Linux-based environments, scripting, and troubleshooting distributed web applications.
• Demonstrated expertise in Capacity Planning methodologies and tools.
• Demonstrated experience with incident, problem, and change management in large enterprises (e.g., ServiceNow, Jira).
• Solid background in Data Governance principles and practices.
• Proven ability to read, understand, and maintain complex technical documentation (e.g., TADs, server lists, configuration maps).
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to perform comprehensive Deployment Validation processes.
• A track record of successfully Determining IT System Requirements and translating them into technical solutions.

Tech Stack

• AEM
• Cloud
• Linux
• ServiceNow

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.