Manager, Project Management

Role Overview

• Serves as a subject matter expert representing business leaders and operations in the design and implementation of projects and enterprise initiatives spanning the operational life cycle (Onboarding, Customer Data Management, Medical Underwriting, Billing, Record Keeping Services, and the Customer Excellence Team)
• Demonstrates strong leadership and coaching capabilities, supporting team members through mentorship, continuous learning, and knowledge‑sharing to elevate operational effectiveness
• Provides project management and delivery support, including creation of project charters and plans, defining deliverables and dependencies, removing impediments, monitoring progress, and managing risks, issues, and cross‑functional impacts
• Identifies end‑user needs and pain points to define business, process, and technology requirements, ensuring solutions are intuitive, scalable, and aligned with customer experience goals
• Coordinates and participates in user acceptance testing for technology releases
• Conducts process mapping, optimization, and root cause analysis to identify opportunities, design future‑state workflows, and support operational excellence
• Engages in continuous learning to expand business process, digital, and operational knowledge
• Partners with business leaders to prepare and deliver data‑driven business cases
• Shares insights and progress updates to promote a customer‑centric, connected enterprise mindset
• Supports change management efforts across the service organization
• Participates in the development of procedures, training materials, and knowledge resources
• Identifies opportunities to apply automation, workflow tools, and AI‑enabled solutions

Requirements

• Subject‑matter expertise in two or more GI operational functions
• 5 years financial services experience with minimum of 3 years proven project management experience
• Strong process ownership mentality
• Experience using data and analytics to drive decisions
• Demonstrated ability to implement cross‑functional process improvements
• Outstanding problem‑solving, analytical, and decision‑making skills
• Ability to thrive in a matrixed, agile environment
• Strong work ethic and ability to prioritize
• Excellent communication and interpersonal skills
• Intellectual curiosity and desire to innovate
• Project management or Six Sigma experience a plus
• Travel required (approximately 10%)

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance