Service Contract Sales Administrator

Role Overview

• Under limited supervision, provides service agreement support by drafting proposals, negotiating, and finalizing contracts and preparing other documents as necessary
• Proactively monitor reports to prepare and send accurate equipment service agreement proposals directly to customers
• Monitor existing contract lifecycles and prepare renewal service agreements timely
• Responds to customer, Technical Service Representatives and Account Executives requests for service agreement proposals and other supporting documents
• Has routine and ongoing contact with customers, Technical Service Representatives and Account Executives, including following up on outstanding proposals to finalize the service agreements timely and increase service revenue
• Work with team to achieve service contract sales revenue targets
• Reviews with customer any agreement language revisions requested and accepts or rejects those changes with comments
• Professionally responds to a high volume of calls and emails from internal and external customers
• Ensures contract review is done for all service agreement purchases orders
• Send finalized service agreements with purchase order acknowledgment emails
• Confirms all future billings are established correctly in the business system
• Sets up and maintains all service contract records in the business systems
• Develops and maintains detailed knowledge of company products to effectively respond to customer’s service agreement requests
• Work with Customer Service, Credit and other Departments as needed to support order processing and other inquiries.

Requirements

• Bachelor's degree in business or other related field
• Two years relevant experience or, in lieu of a degree, six or more years relevant experience
• Contract administration experience preferred
• Inside Sales and/or Customer Service experience
• Proficient in contract administration, including having or obtaining an understanding of contract law and terminology
• Demonstrated ability for attention to detail
• Intermediate to Advanced Excel skills
• Demonstrated skill and proficiency with mathematics, basic statistics, and deductive reasoning
• Written and oral communication skills
• Excellent interpersonal skills and the ability to work effectively and comfortably with all levels within the business organization as well as with partners and customers
• Ability to work independently plus demonstrate skilled team-oriented behavior
• Willingness to take ownership and accept responsibility for actions and decisions
• Skilled in various computer programs, SAP experience preferred
• Ability to solve complex problems and outline solutions clearly
• Big picture focus relative to contract issues
• Ability to perform effectively under pressure.

Benefits

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules