Provide support, guidance, direction, and oversight from a wellness perspective at communities to sustain continuity of standards until a replacement can be identified.
Perform audits and monitor systems to ensure standards are being met.
Act as the community Personal Care Director during a vacancy.
Conduct resident assessments/service plans.
Oversee and monitor resident care to ensure quality standards are maintained.
Verify resident ADL schedules are developed and executed when there is a vacancy.
Collaborate with Human Resources when addressing employee performance concerns.
Support the training and development of care team members.
Coordinate and communicate with home office team to ensure smooth transition of outgoing and incoming community team members.
Promote a positive work environment and encourages collaboration, teamwork, and effective communication with members of the team.
Conduct monthly audits to ensure compliance with company policies and programs, regulatory agencies and standards.
Support wellness leaders with ongoing training.
Perform any other duties as requested within the scope of responsibility and requirements of the job.

Degree in healthcare or related field.
Experience in Senior Living/Independent Living
A minimum of three years of management experience within Senior Living
Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software
Proven track record of driving revenue growth by identifying resident care needs, recommending appropriate services, and successfully converting assessments into service plan increases.

Operations Specialist

Key skills