Assist in planning and executing retention campaigns and promotional activities for existing & new users across the AF markets
Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimisation
Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
Help ensure regional offers and promotions are delivered on time and remain competitive
Coordinate with external partners on campaign execution and follow-up tasks
Support personalisation and automation initiatives by providing regional operational input

Bachelor’s degree in marketing, business, or a related field
2+ years’ experience in retention, CRM, or customer lifecycle management
Experience in the Online Casino or broader iGaming industry is strongly preferred
Strong analytical skills and data-driven mindset
Excellent communication skills, fluent in written and spoken English
Familiarity with retention and marketing automation tools is a plus

Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities

CRM & Retention Specialist

Key skills