Own onboarding and implementation: Lead technical onboarding projects for new customers, coordinating with Presales to deliver solutions tailored to their needs and ensuring long-term success.
Understand and guide customers: Develop a deep understanding of each customer’s users, systems, and workflows, and combine this with expert knowledge of Yousign’s solutions to design tailored integrations, address technical inquiries, and provide effective guidance.
Guarantee continuity and alignment: Strengthen the customer relationship from onboarding through to long-term success by acting as the primary technical partner. As the SPOC post-sale, you will oversee the customer journey, monitor account activity, and share responsibility with Account Managers for adoption, satisfaction, renewals and upsells.
Contribute to strategic reviews: Lead and participate in QBRs with Account Managers to report on account health, progress, and growth opportunities.
Represent the Voice of the Customer: Translate customer requirements into clear, structured feedback for Product and Engineering, influencing improvements and new features.
Support product evolution: Collaborate with Product and Engineering on adoption metrics and help introduce new functionality to your accounts.

Native-level proficiency in Italian is mandatory.
Fluency in English is also required.
French is a plus.
Minimum of 2+ years’ experience in a customer-facing technical role (e.g., Technical Success Manager, Customer Success Manager, Solutions Consultant, Sales Engineer, or Project Manager), with direct ownership of onboarding, implementation, or success management responsibilities in mid-market or enterprise accounts.
Hands-on experience with API integrations and technical system implementation.
Solid understanding of B2B SaaS products and business models.
Strong analytical and problem-solving skills, with the ability to understand complex customer use cases and design scalable, long-term solutions.
Excellent communication and stakeholder management skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
Confident presenter with a track record of delivering engaging, informative sessions to a variety of audiences.
Proven project management experience, with the ability to manage timelines, coordinate teams, and deliver results.

Swile card
Lunch Vouchers covered by 50% by Yousign = 10.50€.
Alan
Health insurance: Basic coverage at €62.50/month, 50% paid by Yousign.
Life and disability insurance: 100% covered by Yousign.
Axomove
Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
Transportation
Hybrid workers get 50% off their public transportation passes.
Leeto
Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc.
Moka.care
4 free therapy/coaching sessions and mental health content.
10 RTT days/year.
Menstrual leave policy, parenthood advantages, seniority days off, “journée de solidarité,” etc.
1 charity day per year, learning & development budget, and more.

Technical Success Manager, Italy

Key skills