Key skills
Communication
About this role
Role Overview
- Provide technical and customer support.
- Troubleshoot and resolve user issues quickly.
- Collaborate with product and engineering teams.
- Document cases and assist users with new features.
- Develop and optimize user communication channels, as well as continuous maintenance and improvement of the knowledge base.
Requirements
- Basic knowledge of fintech and digital finance.
- Strong problem-solving and communication skills.
- Advanced English.
- Previous IT support or fintech experience will be a plus.
Benefits
- Learning, mentorship, and long-term career growth.