Support day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput for cohorts of patients at multiple locations
Coordinate intake logistics, insurance prior authorization tracking, and REMS-required documentation across sites
Serve as a point of contact for patients regarding scheduling, session prep, and program questions
Monitor and ensure all existing sites in the network remain compliant with Spravato REMS program requirements, flagging gaps and partnering with site teams to resolve them
Manage supply inventory tracking (Spravato stock, monitoring equipment) and reorder logistics across sites
Track patient outcomes data and session completion rates across the network for program reporting
Collaborate with the site setup team, revenue cycle management team, and clinical operations to escalate patient needs and execute on any necessary workflow changes
Use your day to day experience to inform discussions with Product as we build out new systems and features to support our growing network
Troubleshoot day-of operational issues (no-shows, scheduling conflicts, adverse events escalation) remotely and in real time
Support onboarding of new clinicians or partner sites into existing Spravato operational workflows as the network scales

Minimum 2+ years of hands-on operations experience specifically within a Spravato® (esketamine) clinic
Demonstrated understanding of REMS compliance requirements and esketamine-specific monitoring protocols
Strong organizational and multitasking skills, with proven ability to manage multiple patients/sessions/sites simultaneously
Comfort working remotely while coordinating real-time operations at in-person clinical sites
Comfort with EHR systems, scheduling platforms, and insurance prior-authorization workflows
Excellent communication skills, both patient-facing and inter-team
High attention to detail and reliability with documentation and compliance protocols
Experience with multi-site or multi-clinician Spravato operations (Preferred)
Familiarity with behavioral health or psychiatric outpatient settings beyond Spravato specifically (Preferred)
Experience training or onboarding new staff into clinical operations workflows (Preferred)
Experience working remotely in a fast-scaling, multi-location healthcare operations role (Preferred)

Full medical/dental/vision coverage
Unlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days)
Rapid career growth and high ownership
Pioneer a new industry with a new health tech business model (i.e."Innovation on innovation") with direct access to industry leading experts
Have a net positive impact on people's mental health and overall well being with new mental health treatments including psychedelic-assisted psychotherapy

Patient & Site Operations Coordinator

Key skills