Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets
Identify recurring patterns and proactively surface process improvements or automation opportunities
Leverage AI tools to eliminate repetitive manual tasks
Help build and refine internal SOPs and payer-specific playbooks
Monitor claims pipeline health and flag anomalies before they become revenue leakage
Coordinate with providers on missing documentation, credentialing gaps, or coding questions
Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis
Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation

Recent college graduate or 1–2 years of experience in healthcare billing, RCM, insurance operations, or a fast-paced ops role
Genuine curiosity about AI—you've used Claude or similar tools to actually solve problems, not just play around
Comfort with ambiguity and a bias toward action; you don't wait to be told exactly how to do something
Strong attention to detail, especially with numbers, claim data, and payer rules
Excellent written communication—you can write a clear, firm appeal letter and a concise Slack message with equal ease
Tech-forward: you pick up new tools fast and actively look for ways to automate the annoying stuff
Able to work East Coast hours (9am–6pm ET)
Bonus: experience with medical billing software, clearinghouses (e.g. Office Ally, Availity), or CPT/ICD-10 coding

Opportunity to work at a mission-driven health tech startup.
Exposure to modern AI tools and platform operations.
Supportive, collaborative team culture.
Comprehensive health insurance plans, including dental and vision
Citibike membership 🚲
Unlimited dietitian care 🍓
Continuous learning opportunities
Compensation: Hourly ($16-$20/hour)
The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work

Insurance Operations Associate

Key skills