Key skills
Ruby on RailsRubyRailsLeadershipFigmaPrototypingUser ResearchUsability TestingCommunication
About this role
Role Overview
- Lead UX design direction for the cross-border payments initiative
- from research and concept exploration through detailed interaction design and published UX standards
- Translate complex payment mechanics: cross-border rails, currency conversion, stablecoin infrastructure, compliance flows, into experiences that feel simple and trustworthy
- Develop UX guidelines and frameworks that partner financial institutions implement consistently across the Zelle® network
- Commission, participate in, and synthesize user research and usability testing to ground decisions in real behavior
- Proactively identify design risks, edge cases, and systemic issues
- and drive resolution across teams
Requirements
- 8+ years of UX/product design experience, with a portfolio showing leadership-level craft and strategic thinking across complex products
- Deep domain expertise in payments or fintech
- direct experience with cross-border, international, or multi-currency flows strongly preferred
- Fluency in payment systems: rails, cross-border mechanics, the role of intermediaries, and how compliance constraints shape user experience
- Experience operating in a platform or network model
- designing for ecosystems where you influence but do not directly control the end-user surface
- Strong visual design sensibility; proficiency in Figma and prototyping tools
- Exceptional written and verbal communication — clear, precise, and persuasive with non-design audiences
- Experience authoring UX guidelines or design standards for external or partner consumption
Tech Stack
- Ruby on Rails
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
- And SO much more!