The Premium Service Engineer I provides in-depth remote support for technical issues which are assigned by the customer.
Responsible for driving resolution to technical issues, engaging other departments when applicable, and fully documenting the resolution in CRM.
If technical issues cannot be resolved, expected to gather sufficient detailed technical information before escalating to the Tier 2 team.
Database queries and detailed investigations to support case management.
Hands-on device management, including network configuration, firmware updates, software update support including Command Center, Radio Shop, and Tech Studio updates, field and lab testing support, test script development and execution, AMI lab and test environment support.
Respond to technical inquiries, provides in-depth support to the customer and project teams, and provides network monitoring and troubleshooting.

Bachelor’s degree in engineering, computer information systems, or related field
Minimum of 2 years of experience in technical support in the Utility industry or a closely related field.
Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting
3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar.
High degree of analytical skills; able to complete methodical root cause analysis
Excellent communication, documentation, and customer service skills.

medical, dental and vision coverage
life insurance
401(k)-retirement plan featuring a generous company match incentive
three (3) weeks of Paid Time Off (PTO)
eleven (11) paid holidays
tuition reimbursement program
optional pet insurance
supplemental medical coverage
host of other perks to ensure the health, wellness, and enrichment of our team members

Premium Service Engineer I

Key skills