Play a critical role within our Global Technical Support team, delivering expert-level support across Conga’s suite of products, with a strong focus on Revenue and Contract Management solutions.
Responsible for resolving complex technical issues, partnering closely with customers and internal teams, and ensuring a high-quality, seamless support experience.
Troubleshoot advanced issues, perform root cause analysis, and provide clear guidance to customers while collaborating with engineering and product teams to drive resolution and continuous improvement.
Maintain customer trust and satisfaction by ensuring timely, accurate, and effective resolution of technical challenges.
Contribute to the ongoing improvement of our support operations by documenting solutions, identifying product gaps, and partnering with internal teams to enhance product quality and support processes.

4+ years of technical support experience in SaaS, with a focus on platforms like Salesforce, Workday, or ServiceNow.
Proven experience in troubleshooting, resolving technical issues, and supporting enterprise SaaS products, with a preference for Salesforce, including experience with automation tools and admin/management features.
Advanced knowledge in troubleshooting and debugging with knowledge of SQL, Java, .NET, OR Salesforce.
Experience with reviewing code, analyzing logs, and identifying technical solutions to resolve customer issues.
Hands-on experience with advanced SQL scripting, Salesforce (SFDC), and automation workflows.
Strong ability to engage with customers, understand their technical needs, and provide high-quality support in a fast-paced environment.
A customer-first mindset, with experience in handling escalated technical issues and resolving them to meet or exceed customer expectations.
Demonstrated ability to apply logical and analytical thinking to diagnose complex issues, perform root cause analysis, and deliver effective solutions.
Excellent communication and interpersonal skills, with the ability to work effectively across departments, including engineering and product teams.
Strong documentation skills, with a focus on knowledge sharing and continuous process improvement.
Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent experience.

Senior Technical Consultant

Key skills