Key skills
SFDCSalesforceCommunicationCustomer Success
About this role
Role Overview
- Become a trusted advocate/advisor to customers
- Deliver an exceptional customer experience
- Oversee customer training and implement adoption strategies
- Drive growth by securing the existing business
- Proactive outreach to customers
- Provide high-level governance and operational oversight
- Deliver regular business reviews
- Support the Customer Success mission
- Partner and Mentor
Requirements
- Bachelors’ degree or equivalent relevant work experience related to the job, preferably Intellectual Property
- 5+ years of experience working with customer success or relationship management
- Experience with Intellectual Property products or services
- Extensive experience in Intellectual Property management
- Exceptional written and verbal communication skills
- Strong interpersonal abilities to interact professionally with diverse personalities and cultures
- Outstanding investigative and problem-solving skills
- Familiar with using Customer Success software platforms (e.g., Salesforce.com, Gainsight)
- Proficient in Microsoft Office, particularly PowerPoint
Tech Stack
- SFDC
Benefits
- Medical
- Dental
- Prescription drug
- Life insurance
- 401k with match
- Long term disability coverage
- Vacation
- Sick time
- Volunteer time
- Discount programs