Customer Success Manager

Shoplift is a fast-growing A/B testing platform designed specifically for Shopify merchants, helping them optimize their revenue through data-driven testing. The Customer Success Manager will act as a strategic partner for merchants, guiding them in maximizing revenue through testing and optimization strategies while building strong relationships with clients.

Responsibilities:

• Relationship Management: Build and maintain multi-threaded relationships with decision-makers, operators, and influencers for each brand in your book of business
• Guide Strategy and Drive Results: Develop strategic testing roadmaps with tailored, high-impact ideas, conduct audits, analyze test data and drive measurable results for each of your brands. Educate your brands on statistical significance, data trends, and implementation decisions
• Turn happy customers into vocal advocates: proactively capture success stories and build a library of social proof for Sales and Marketing
• Team Building & Process Improvement: Enhance CSM documentation, identify and implement process improvements, and contribute to team growth and training as Shoplift scales