Systems Integration Manager

Role Overview

• Build and maintain visibility of Lola’s order flow to proactively identify individual anomalies from Shopify (or other sales channels) through fulfillment.
• Own daily monitoring of customer order flow; investigate exceptions and escalate findings with proposed operational impact and solutions.
• Own the technical investigation and resolution of anomalies, partnering effectively with internal and external counterparts to understand, resolve, and prevent recurrence.
• Work with the Operations team, vendors, and others to develop SOPs for how Lola can respond to technical risks that cannot be eliminated.
• Serve as Lola’s primary technical counterpart for ERP and WMS providers, while maintaining strong working relationships with all other vendors, including the Shopify webdev agency.
• Partner with 3PLs to roll out and test warehouse automation software and hardware, ensuring no disruptions to customer service or changes to existing system configurations.
• Partner with the eCommerce team, Shopify webdev agency, ERP team, and others to test and release new capabilities, including an improved presales capability.
• Collaborate with vendors to co-create feature requests, change roadmaps, and issue resolutions; hold them accountable to following best practices and upholding SLAs.
• Own technical preparation and readiness for every major sale event, including end-to-end volume stress testing, risk identification, and proactive mitigation.
• Build the institutional knowledge that turns peak readiness from an afterthought into a core, repeatable process.
• Build and maintain an accurate map of Lola’s systems and order flow.
• Document system behavior in a way that is accessible to non-technical stakeholders.
• Build and maintain a prioritized backlog of systems improvements – identifying structural gaps, fragile integration points, and vendor dependencies – sourced from stakeholders across the business.
• Anticipate systematic risks and improvements before they cause operational problems. Evolve the technical infrastructure as Lola adds channels, products, and complexity.

Requirements

• 4-7 years of experience in a systems integration, technical operations, or platform engineering role
• ideally in a DTC, retail, or consumer environment.
• Operator-first mindset: you understand how business value is created
• by working quickly and making current systems progressively better.
• Able to operate without a technical direct manager.
• Shopify Plus experience – admin API, webhooks, Flows, the app ecosystem, stress testing, best practices.
• Strong technical fluency – SQL, data queries, API fluency, root cause diagnosis, scripts.
• AI-native: demonstrated curiosity and ability to reach better answers faster using availability AI tools (e.g., for root cause analysis, query generation, or documentation), while recognizing their limitations.
• You own outcomes, not tasks.

Tech Stack

• ERP
• SQL

Benefits

• Competitive salary (commensurate with experience)
• Comprehensive benefits package (health, dental, vision, PTO)
• 401K with company match
• 21 days paid vacation + most federal holidays
• 16 weeks paid birth parent leave; 8 weeks for non-birth parents
• 55% off Lola Blankets for friends and family
• Flexible remote work environment
• Opportunities for career growth and leadership as the company scales