Be the one building AI-powered experiences where they matter most.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries.
Develop NLU models and perform prompt engineering strategies.
Work directly with customers to understand requirements and explain improvements.
Design and develop prompts for Agentic Virtual Agents to drive task completion.
Analyze failures in LLM-driven interactions and identify root causes.
Create and curate high-quality training data to maximize coverage and accuracy.
Measure and track NLU performance using defined evaluation metrics and test sets.

Master's degree in Computer Science, Data Science, Machine Learning or related technical field
3-5 years of experience working with conversational AI, generative AI, or related language technologies
Fluency in Spanish is needed for projects.
Experience with python and nodeJS for data preparation, analysis, evaluation, and tuning
Experience with Genesys Cloud, other CCaaS or conversational AI platforms
Comfortable presenting findings, recommendations and performance improvements to customers
Comfortable working independently while collaborating with cross-functional teams
French is an asset

Agentic AI, NLU Engineer – English, Spanish

Key skills