Onboarding Specialist – Environmental Solutions

Role Overview

• The Onboarding Specialist is responsible for managing four key mailboxes: Onboarding, Project Start, Purchase Orders and Invoice Issues.
• Collaborates with both internal and external customers throughout the entire onboarding process.
• Ensures smooth transitions between onboarding phases and provides ongoing support.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Communicate with Credit, Customer Service and Sales regarding new account builds.
• Customer Account maintenance: update Sales Tax Exemptions, profile fees, EIR/EEC Fees, customer service contacts, sales contacts, purchase order requirements.

Requirements

• 2
• 4 years of data entry experience; including the ability to type a minimum of 35 words per minute.
• Customer Service experience and billing experience required --additional perks would be D365, EQAI and Salesforce knowledge.
• High School Diploma
• preferred.

Benefits

• Comprehensive medical benefits coverage
• Dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)