Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

Tertiary qualifications in Business, Marketing, Logistics, Supply Chain or a related field.
Experience in key account management , ideally within FMCG, logistics or complex B2B environments.
Strong commercial acumen, including the ability to interpret financial results, build business cases and manage revenue outcomes.
Highly developed negotiation skills, with confidence engaging senior customer stakeholders.
A strong understanding of supply chain dynamics and how operational decisions impact customer outcomes.
Excellent communication and presentation skills, with the ability to simplify complexity and influence decisions.
A proactive, self-directed approach, comfortable operating in an autonomous and high-profile role.

Flexible working environment
Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
Employee discounts with a range of partners
Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
Unparalleled opportunities to advance and accelerate your career
Attractive options to purchase Brambles shares

Key Account Manager

Key skills