Develop and lead strategic account plans to grow revenue within a defined portfolio by identifying up-sell and cross-sell opportunities by outlining customer key decision makers, key contacts, strategic objectives and execution strategy.
Develop a clear understanding of customer strategic objectives, to assist them to accelerate their innovation through technology solutions.
Manage key and strategic stakeholder relationships to achieve high NPS scores, improving conversion and close rates.
Prospect develop and close opportunities through driving core mobile, fixed and ICT products as per portfolio target.
Commitment to customer management in order to promote increased growth and loyalty.
Collaborate and self-organise with team members to meet the shared goals.
Present reporting against targets and sales pipeline that demonstrate customer growth and loyalty.

Strong stakeholder management skills, with the ability to build trusted relationships and influence outcomes.
Excellent communication, negotiation, and relationship-building skills, with confidence engaging at all levels.
Proven account management experience, with a track record of delivering strong commercial results.
Commercially minded, with the ability to understand customer needs and identify growth opportunities.
Strong solution-selling experience across multiple markets and channels.
High attention to detail, with strong planning and reporting skills to support decision-making.
Self-motivated and highly productive, with the initiative to work independently and get things done.
Experience using CRM systems to manage activity, pipeline, and customer engagement.

A fully subsidised Southern Cross health insurance cover for you and your family.
Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!

Key Account Manager

Key skills