Help Desk Technician

Role Overview

• Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
• Troubleshoot issues relating to Windows domains and workgroups, Windows networking, Active Directory, Firewall Configuration, onsite and hosted Exchange environments, hardware diagnostics, and Microsoft Office Suite.
• Perform support remotely using remote monitoring and management tools.
• Log time entries and notes for support and maintenance performed.
• Provide customers with timely written and oral updates regarding their support cases.

Requirements

• Associate’s Degree and 3-5 years of industry experience.
• 5+ years of industry experience preferred.
• CompTIA A+, Network+, Security+, MCDST, MCSA preferred.
• Valid Driver’s License

Benefits

• Flexible work from home options
• Support and training for career advancement